Portal Management

How Should we tag Cases?
Tags are used to identify were is the issue of the case.So we can understand if the issue comes from the bank, from the OEM, from a misunderstanding of the ...
Tue, 30 May, 2023 at 10:23 AM
Send Notification Emails To OEMs
Some times we want to inform OEMs about something, the best way is to send one email to all of them. Weekly we inform them in two occasions: 1. Informing t...
Thu, 13 Feb, 2025 at 5:02 PM
Which fields does a Ticket has?
Any Case Fields: Case Type: B2B, B2B2C, B2C. Root Source Company: should match with the OEM ID: can be the Fidesmo ID, the purchase order ID. The ident...
Fri, 23 Aug, 2024 at 5:19 PM
How to give acces to a new OEM to the portal?
First you should create the company for that OEM: Fill company name and domain of the company and add a logo (if we have one) for it. Add contacts, ...
Wed, 13 Aug, 2025 at 5:41 PM