Fidesmo Pay FAQ

Is it possible to connect more than one payment card to my wearable?
No, initially Fidesmo connected wearables will only support one payment card at a time.
Mon, 28 Jun, 2021 at 4:13 PM
Can I connect my payment card to any wearable?
Go to our wearable page to find the wearables that support Fidesmo Pay.
Mon, 28 Jun, 2021 at 4:13 PM
How do I return an item that I bought with my wearable?
Your physical card and your connected wearable have two separate card numbers, as such some stores require that the original payment card number is present ...
Mon, 28 Jun, 2021 at 4:13 PM
How can I check my recent Fidesmo Pay transactions?
Your Fidesmo Pay transactions are shown just as your physical card transactions on your bank statement.
Mon, 28 Jun, 2021 at 4:14 PM
Can I pay with Fidesmo Pay in any country?
Yes, as long as the terminal supports contactless payments. Just like you can tap and pay with your payment card at any contactless terminal around the worl...
Mon, 28 Jun, 2021 at 4:14 PM
When trying to connect my payment card I get the error “Your card issuer hasn't connected to Fidesmo Pay”, why?
Your card issuer has not allowed the payment card to be used with Fidesmo Pay. Go to Fidesmo Pay to see the supported payment cards.
Thu, 9 Mar, 2023 at 1:14 PM
Can I place any limits and restrictions on payments?
All limits and restrictions are controlled by your bank, the same way as the physical payment card. Contact your bank for options.
Mon, 28 Jun, 2021 at 4:14 PM
I have misspelled or forgotten the email I used when I connected my payment card, and now I can't remove it from the wearable. What should I do?
If you wish to remove your payment card then contact you bank. If you wish to correct the email address then contact support and provide your Fidesmo ID. ...
Mon, 13 Mar, 2023 at 5:03 PM
How can I contact Fidesmo?
If the FAQ do not solve your problem, please do not hesitate in contacting us. You can click on "contact us" on the previous step and fill the for...
Mon, 13 Mar, 2023 at 5:36 PM