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FAQ English
Fidesmo Pay - How To
7
How do I connect a payment card to my wearable?
How do I activate payments on my wearable?
How do I pause payments on my wearable?
How do I reactivate payments on my wearable?
How do I remove the connected payment card from my wearable?
View all 7
Fidesmo app & website - How to
2
How to connect your first wearable to the Fidesmo apps & website
How to remove a wearable from the Fidesmo apps and website
Fidesmo Pay FAQ
17
Is Fidesmo Pay secure?
My wearable is lost or stolen, what do I do?
Can I connect any payment card to my wearable?
How does connecting a payment card online work?
Can I connect my card to multiple wearables?
View all 17
Issues using Fidesmo Pay
5
The point of sale terminal does not react when I tap and pay with my wearable
The transaction is always rejected
The wearable is failing to make payments at some point of sales terminals, but works on others
The connected wearable has worked for a long time, but has now stopped working.
When trying to remove a payment card I get the error message “Email doesn't match the one set for the connected payment card”
NFC and chip
4
Is NFC secure?
How do I know where the NFC antenna is located in my wearable?
How do I know where the NFC antenna is located in my phone?
Why can't I use my iPhone to connect a payment card to my wearable?
Material and warranty
1
Material and warranty
Help Desk Software
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