Fidesmo Pay FAQ

Is Fidesmo Pay secure?
Yes. When you connect a payment card to your wearable with Fidesmo Pay, a reference of the card is created, a reference with a different card number, this i...
Mon, 7 Feb, 2022 at 2:11 PM
My wearable is lost or stolen, what do I do?
If your wearable is lost or stolen, you have to block payments on your wearable. You can always call your bank and they will help you to block the wearable....
Mon, 7 Feb, 2022 at 2:13 PM
Can I connect any payment card to my wearable?
If your payment card can be connected or not depends on your bank. If your bank has activated Fidesmo Pay, then your payment card can be connected. Go to Fi...
Mon, 28 Jun, 2021 at 4:11 PM
How does connecting a payment card online work?
Some wearable brands allow you to connect a payment card to your wearable when you order it online. The wearable will be sent to you with the payment card c...
Wed, 9 Feb, 2022 at 6:15 PM
Can I connect my card to multiple wearables?
Yes, there’s no limitation to how many wearables you can connect it to.
Mon, 28 Jun, 2021 at 4:12 PM
Can I still use my physical payment card if I pause payments on my wearable?
Yes. Your physical payment card can be used just as usual, it's just the wearable that is blocked from making payments.
Wed, 9 Feb, 2022 at 6:19 PM
Can I still use my wearable for payments after blocking my physical payment card?
No, blocking your physical payment card also blocks the wearable from making payments.
Mon, 7 Feb, 2022 at 2:20 PM
Explanation why you have received the email “Action required: Activate payments on your wearable”
Have you received an email from donotreply@fidesmo.com with the title “Action required: Activate payments on your wearable”? No worries, we will explain why...
Mon, 7 Feb, 2022 at 2:21 PM
Do I need to use my PIN when I pay with my wearable?
It is your bank which decides at what amount you need to enter your PIN, regardless if you pay with your physical card or your wearable. Your PIN is require...
Mon, 28 Jun, 2021 at 4:13 PM
Is it possible to connect more than one payment card to my wearable?
No, initially Fidesmo connected wearables will only support one payment card at a time.
Mon, 28 Jun, 2021 at 4:13 PM