Issues using Fidesmo Pay

The point of sale terminal does not react when I tap and pay with my wearable
Verify that the terminal supports contactless payments. You could also try to tap and pay with a contactless payment card, to be sure the terminal supports ...
Mon, 14 Mar, 2022 at 2:27 PM
The transaction is always rejected
The payment card that is connected to your wearable is connected to the same account as your physical payment card. Make sure that it has enough funds for t...
Mon, 14 Mar, 2022 at 2:29 PM
The wearable is failing to make payments at some point of sales terminals, but works on others
Verify that the terminal supports contactless payments. You could also try to tap and pay with a contactless payment card, to be sure the terminal supports ...
Mon, 14 Mar, 2022 at 2:33 PM
The connected wearable has worked for a long time, but has now stopped working.
Use the Fidesmo Android app, iPhone app, Self Service Portal, or call your banks customer care and verify that the connection between your card and wearable...
Mon, 14 Mar, 2022 at 2:34 PM
When trying to remove a payment card I get the error message “Email doesn't match the one set for the connected payment card”
To remove the payment card you have to provide the same email address you entered when connecting the payment card. If you do not know the email then contac...
Mon, 14 Mar, 2022 at 3:25 PM