You can use our Android app, iPhone app or Self Service Portal to remove the payment card from your wearable. You can also always call your bank and ask them to remove the Fidesmo Pay token from your wearable.

Android / iPhone

Follow these instructions first if you have not installed the Fidesmo app and connected your wearable to your phone yet. If you have lost your wearable please call your bank or use the Self service portal (see below) if you know the Fidesmo ID of your wearable. Otherwise follow the instructions below:

  1. Go to the overview screen showing your wearable and the services connected to it.
  2. Click the view containing your payment card image, you will be sent to another screen showing all available actions.
  3. Click on the button "Remove payment card".
  4. Follow the instructions on screen to remove the payment token from your wearable.

Self service portal

Follow these instructions first if you have not used the Fidesmo Self service portal and connected your wearable yet.

  1. Go to the overview screen showing your wearable and the services connected to it.
  2. Click "Remove payment card".
  3. Follow the instructions on screen to remove the payment token from your wearable.