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Knowledge base
Customers - FAQ
Fidesmo Pay - How To
15
How do I connect a payment card to my ring or wearable with an Android Phone?
How to remove a wearable from the Fidesmo apps and website
How do I activate payments on my wearable?
How do I pause payments on my wearable?
How do I reactivate payments on my wearable?
View all 15
Fidesmo Pay FAQ
19
Is Fidesmo Pay secure?
Will Fidesmo receive information about my purchases when I use Fidesmo Pay?
My wearable is lost or stolen, what do I do?
Can I connect any payment card to my wearable?
How does connecting a payment card online work?
View all 19
Issues using Fidesmo Pay
6
The point of sale terminal does not react when I tap and pay with my wearable
The transaction is always rejected
The wearable is failing to make payments at some point of sales terminals, but works on others
The connected wearable has worked for a long time, but has now stopped working.
When trying to remove a payment card I get the error message “Email doesn't match the one set for the connected payment card”
View all 6
NFC and chip
3
What does NFC stand for?
Is NFC secure?
Why can't I use my iPhone to connect a payment card to my wearable?
Material and warranty
1
Material and warranty
Fidesmo Car Key
3
How do I activate my Fidesmo Car Key on a Tesla?
How do I use my Fidesmo Car Key on my Tesla?
Is my Tesla compatible with Fidesmo Car Key?
Fidesmo Links
2
How to configure Fidesmo Links
How to use Fidesmo Links
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